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Data Exporter Update Notice

· 2 min read

Starting from Tuesday, December 2, 2025, we will gradually update the IP_ADDRESS field type in the event_info file exported by the Data Exporter module.
The field type will change from Variable-length string (16) to Variable-length string (255).

The event_info file is where platform events such as opens, clicks, bounces, opt-outs, etc. are exported.
Its name might slightly differ depending on the configurations agreed upon during the setup phase.

Why we are making this change​

This update is necessary to correctly export IP addresses transmitted using the IPv6 protocol, which is becoming increasingly common and was designed to replace IPv4, solving the issue of limited address availability.

IPv6 uses 128-bit addresses instead of 32-bit, thus offering a practically unlimited number of addresses.

A typical IPv6 address looks like this:
2001:0ab8:85a2:0000:0000:8a3e:0370:7334

For this reason, it is necessary to increase the size of the exported field to avoid value truncation.
This will allow us to correctly export both IPv4 and IPv6 addresses.

What to do​

This change does not require any action on your part: starting from December 2, 2025, we will gradually begin exporting the field in the new format.

However, we recommend checking with your technical contacts whether there are any internal import processes for exported files that include constraints on the IP_ADDRESS field length.

You can find the updated documentation at this link.
For more information, please contact Customer Support.