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Best Practices in List Management for Better Deliverability

· 3 min read

Email deliverability is a crucial factor for the success of marketing campaigns, and careful contact list management (List Management) is one of the most effective practices to improve it. A well-maintained list ensures higher sender reputation, fewer undelivered emails (bounces), and better user engagement.

Customer Service Hours August 2025

· One min read

During the month of August, Customer Service will be available, as usual, from Monday to Friday, from 9:00 to 13:00 and from 14:00 to 18:00 (CEST), except for the week of August 15th, when the following changes apply:

Customer Service hours for the holiday season

· One min read

During the upcoming holiday season, Customer Service will be available from Monday to Friday, as usual, from 9:00 AM to 1:00 PM and from 2:00 PM to 6:00 PM (CET), with exceptions for holidays and pre-holidays:

SmartRelay connection security protocols update

· 3 min read

After the intervention to strengthen the sending infrastructure, the level of connection security to the SmartRelay was increased. In case of using TLS protocols for communication encryption, a strongly recommended practice, we ask you to verify the correct functioning of sending communications, remembering that at the moment the supported and updated ciphers are the following: