During the month of August, Customer Service will be available, as usual, from Monday to Friday, from 9:00 to 13:00 and from 14:00 to 18:00 (CEST), except for the week of August 15th, when the following changes apply:
As of May 5, 2025, Microsoft has implemented new, stricter authentication rules for senders who send more than 5,000 emails per day to Outlook.com, Hotmail.com, and Live.com addresses.
This move follows the steps taken by Gmail and Yahoo in 2024 and marks another step toward a safer, more trustworthy email ecosystem.
With the release of the Email Designer editor on January 27, new features have been added to better manage your email templates. Let's take a detailed look at all the new features.
With the January 20 release of the Contactlab CDP, it is now possible to set a base filter to decide which recipients to make available during segmentation.
During the upcoming holiday season, Customer Service will be available from Monday to Friday, as usual, from 9:00 AM to 1:00 PM and from 2:00 PM to 6:00 PM (CET), with exceptions for holidays and pre-holidays:
Starting from Wednesday, May 8, 2024, we will be updating the servers hosting our SFTP services used for data exchange.
Starting from February 1, 2024, Google and Yahoo will introduce new rules for those who send emails in bulk to @gmail and @yahoo contacts.
What will change?
After the intervention to strengthen the sending infrastructure, the level of connection security to the SmartRelay was increased. In case of using TLS protocols for communication encryption, a strongly recommended practice, we ask you to verify the correct functioning of sending communications, remembering that at the moment the supported and updated ciphers are the following:
The TAF (Tell a Friend) functionality on Send and MailUp CDP will be discontinued as of 01 November 2023.
Please remove the related Placeholder ${taf_url}$ from your email templates.
The "Test Send" feature allows you to send the email template you are editing directly from the Email Designer to a selected group of recipients of your choice.