FAQ Send
This section gathers the most frequently asked questions related to the use of the Send platform. It can be helpful to clarify doubts and quickly consult the configuration steps for the main features.
What are the limitations for creating a new Database?
The file to be used must be in .csv or .xls format.
The header must not contain accented letters, spaces, or special characters. It is mandatory to include at least one field, such as an email address.
There are no limits to the number of columns or the file size, but it is recommended not to exceed 20 MB to ensure optimal performance. For larger files, it is suggested to split them into multiple parts.
What is the PK_ID?
The PK_ID is the primary key associated with each user in the database. It is a unique, numeric, non-negative identifier automatically assigned by the platform.
What is the basic filter?
The basic filter is a criterion that can be applied to the database to automatically exclude certain users from receiving communications.
A common example is the use of the subscription field cls=1, which allows selection of only those users who have confirmed their subscription.
Where can I find the unsubscribe link?
The unsubscribe link can be retrieved from the section Configure > Groups > Email Groups by clicking on the subscriptions icon in the tasks column of the email group that will be used for sending the campaign.
Then, click on the Manage icon > Unsubscription details, to find the link to insert in the template, which is also available in different languages.
What is a seed list?
A seed list is a set of email addresses used to receive an automatic copy of all real deliveries sent (no test deliveries), for monitoring or control purposes.
It can be configured in Configure > Automation > Seed Lists.
For more details, please refer to the dedicated section available at this link.
What is a virtual group?
A Virtual Group is a dynamic container that allows you to group deliveries based on specific criteria (e.g., all deliveries sent within a certain time range). Data related to virtual groups can be checked on the Analyse > Group Analysis > Virtual Groups area. You can configure one:
- from the Configure > Groups > Virtual Groups area
- by saving a search made in the Analyse > Campaign Archive area.
For more details, please refer to the dedicated section available at this link.
How can I see if and which deliveries a user has received?
To view the deliveries received by a specific user, go to the Analyse > User Management > User Statistics section, enter the user’s email address, and select the desired time range.
The generated file will be available from the My contactsend > Downloads section.