36 posts tagged with "news"

23/10/2026, 16:45 – Service restoration update
Following the work carried out, the SRR (SmartRelay) interface is now operational again.
All services are therefore fully available again.

23/10/2026, 13:00 – Service restoration update
Following the work carried out, the Online Version is now operational again. The SmartRelay interface remains temporarily unavailable. We will provide further updates as soon as new information becomes available.

23/10/2026, 12:00 – Service restoration update
Following the work carried out, the subscription and cancellation forms are now operational again.
The SmartRelay interface and the online version remain temporarily unavailable. Checks and activities required to restore them are still in progress.
We will provide further updates as soon as new information becomes available.

22/10/2026, 17:00 – Service disruption update: partial restoration of services
Following the work carried out, the Send interface is operational again.
The other services previously mentioned (SmartRelay interface, online version, subscription and cancellation forms) remain temporarily unavailable. Checks and activities required to restore them are still in progress.
We will provide further updates as soon as new information becomes available.
We apologize for the inconvenience and thank you for your cooperation.

21/10/2026, 23:30
Following preventive checks related to a potential PHP vulnerability, we have temporarily disabled some exposed services to carry out the necessary security checks.

The services temporarily unavailable are:

• Send interface
• SRR (SmartRelay) interface
• Online Version, subscription and cancellation forms

All other services remain fully operational, including CDP, except for access to Send, APIs, XML Delivery SmartRelay, and email and SMS sending.

At present, there is no evidence of any impact on the services or of a security breach. We are completing the necessary checks and working to restore the affected services as soon as possible.

We will provide an update as soon as further information becomes available.

Contactlab has updated the platform by introducing new features for managing consent to communication tracking. Customers can now collect and apply the preferences expressed by users, keeping them separate from the choice to receive communications.

For email marketing professionals, monitoring deliverability means much more than simply checking how many emails were delivered. It means understanding whether messages are reaching the inbox, how mailbox providers assess senders, and which signals can influence sending performance over time.
In this context, Google has introduced an important change: the previous web version of Gmail Postmaster Tools, Postmaster Tools V1, has been discontinued and replaced by the new Postmaster Tools V2.

Monitoring the effectiveness of Marketing Automation flows is now simpler and more immediate.
A new feature has been introduced to automatically classify automations based on the results generated by their final paths, providing a clear and concise view of overall performance.

In email marketing, consistency is not just a best practice - it’s a strategic lever to protect deliverability. Pausing newsletter sends for weeks or months may seem harmless - due to lack of content, resources, or shifting priorities - but it has direct consequences on your ability to reach the inbox.
Here’s why.

Managing contact tagging in a simple and controlled way is an increasingly common need, especially when selection, exclusion, or analysis criteria are defined outside standard data flows.

To address this need, we have introduced a new feature in the CDP that allows contacts’ markers to be automatically updated through a daily import from a CSV file.

From December 10, Email Designer includes a new feature designed to speed up the creation of your emails and ensure consistently aligned communication: you can save and reuse template rows, building a personal library ready to use.

The weeks leading up to Black Friday and Christmas are among the busiest of the year for email marketing campaigns. With a flood of promotional messages and heavy competition in users’ inboxes, solid deliverability becomes essential to ensure your emails land where they should: the primary inbox.
Here are the best practices to get your list and campaigns ready for the seasonal peak.

Starting October 20, our platform introduces a powerful new feature: link tracking in SMS messages. Every time you send a message containing a link, you'll know exactly how many recipients clicked on it and when.

Email deliverability is a crucial factor for the success of marketing campaigns, and careful contact list management (List Management) is one of the most effective practices to improve it. A well-maintained list ensures higher sender reputation, fewer undelivered emails (bounces), and better user engagement.