Right to data portability
The Right to data portability (Art. 20) is the right of the Data Subject to receive their personal data in a structured, commonly used, and machine-readable format from a Data Controller, and to transmit that data to another Data Controller without hindrance from the original Data Controller.
Right to data portability in the platform
Only platform users with specific permissions (DPO permissions; for more information, contact Customer Support) can access and provide the Data Subject with the list of personal data being processed and other information as required by the regulation.
If the Data Subject exercises the right to data portability, platform users with specific permissions can proceed directly from the UI as follows:
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Go to Customers > Customer List.
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Search for and/or select the contact of interest.
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Click the DPO Area button.
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Click on Right to data portability to obtain a JSON file containing the requested data.
The Data Controller, or the platform user with specific permissions, will be provided with the following data:
- Profile Information
- Events loaded from external sources
- Email information from the Send module
The above actions can also be performed via API.